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Product Questions

Excellent Machine of China

Product Questions

  • Can you provide OEM or ODM service?
    Yes, we do provide OEM and ODM services cause have a professional team having rich experience in the lighting field. Just tell us your ideas, and we will carry out into perfect lighting solutions. And at present, we are doing ODM business with some famous European brands which assisted them won their market.
  • How about the shipping fees?
    The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
  • How do I track my order?
    Once your order is completed, one our friendly team members will notify you via email (or via the same communication method you used to contact us), about the tracking details of your order.
  • What are the terms of delivery?
    We accept EXW, FOB, CIF, etc. You could choose one of the most convenient and cost-effective ones for you.
  • What are your prices?
    Our prices are subject to change depending on supply and other market factors. We will send you an  updated price list after your company contact us for further information.
  • What is the delivery time for your samples?

    If we have stock for the required items, delivery time is 3-5days, if there is no stock anymore, 10-15days after payment.

  • WHAT IS YOUR RETURN POLICY?

    We are not required to provide a refund or replacement if you change your mind.

    If there is a problem with your order, we will repair the item within a reasonable time as per warranty (please refer to our warranty policy for more information). If it is not repaired in a reasonable time, you can choose a refund or replacement. If a replacement part is not available, a refund of the original purchase price will be issued.

    Assessment of the reported faulty item is at all times required before receiving a refund or replacement. We may ask for the faulty item to be returned to us which in this case the buyer will be responsible for any costs associated with posting the item back to Guangzhou VAHID Automotive Lighting Co,Ltd.

    For more detailed information about our return policy, please go to "About Us" section.

  • When can I get the quotation?
    If any items get your interest, please send feedback to our email or chat on trade manager. We usually quote within 12 hours after getting your inquiry. If you are having a very urgent project that needs our quick response, please call us or tell us in your email so that we will regard your inquiry a priority.
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